Return and refund policy

For consumer purchases delivered within the European Union, you generally have 14 days after receiving your order to exercise your legal right of withdrawal, without giving a reason. This also applies to products bought on sale, subject to any exceptions provided by law.

To notify us of your decision, email info@doisdois.com, indicating your order number and that you wish to withdraw. Please send the products back within 14 days of notifying us. Items should be handled only as necessary to establish their nature, characteristics and functioning. You may be responsible for any reduction in value resulting from handling beyond what is necessary.

Unless otherwise agreed or required by law, direct return shipping costs are borne by the customer. Please contact us for return instructions.

Refunds

When you withdraw from your entire eligible order, we will refund the payments received, including the cost of the least expensive standard delivery method offered for that order. Additional costs arising from your choice of a more expensive delivery method are not refundable. We will reimburse you without undue delay and no later than 14 days after being informed of your decision; we may withhold the refund until we receive the goods back or you supply evidence of having sent them, whichever occurs first. Refunds are normally issued using the original payment method, without fees.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact info@doisdois.com so we can arrange an appropriate remedy in line with your legal rights. These rights are separate from the right of withdrawal.

Exchanges

For a different size or product, please contact us to discuss availability. You may also return an eligible item under the withdrawal procedure and place a new order.

Nothing in this policy limits your mandatory consumer rights under applicable law.